Frequently Asked Questions
Knife Details:
Q: Are these knives real?
A: Yes, all the knives we carry are made from stainless steel unless noted otherwise in the products description. All the knives we make are perfect for everyday carry, hunting, camping, collection, or even for display. Its all really up to you.
Q: Will the knives come sharp or dull?
A: All knives we have on our site are sharp, most can be sharpen more to your liking if you prefer. There is also some dull and blunt knives which will be stated in the products description.
Q: Are there any discounts?
Yes, it will depend on the quantity per order, when you want to order a large quantity, please contact us to get a discount
Sample Policy
Q: Can I get samples?
Yes, but you need to pay the cost of samples and shipping, and refund the cost of samples after you place a large order
(Our samples are sent by DHL or UPS by default)
Shipping:
Q: Where does the order ship from?
A: All orders are sent from our China factory
Q: How long does it take to receive an order?
A: It will depend on different projects, please tell us the quantity and address for the specific time, we will reply you as soon as possible.
Q: How long does it take to receive an order?
A: The time will depend on the shipping method.
1, (fast) express, minimum order: 60 pcs (5-8 Day) expensive
2, (Medium) Air Freight, Min. Order: 120pcs (10-15 Day) Medium
3, (slow) sea shipping, minimum order: 120pcs (25-35 Day) cheap
Different shipping methods will have different prices, please contact us for specific price details
Q: Do you ship internationally?
We ship worldwide, after we get the specific quantity and country, we will discuss with our partner logistics company how to ship to your country and give you a free quotation
Q: Will my order be taken at customs?
A: We will bear all the risks of shipping the product to the address specified by the buyer
(eg: customs detained, lost) we can refund the payment or resend.
In the event of non-human influence resulting in loss of goods
(eg: weather, politics, epidemic) requires the buyer to bear the loss.
Order Processing
Q: What payment methods are accepted?
We accept credit card, bank transfer, PayPal (buyers need to pay the handling fee) WeChat transfer, Alipay transfer
Q: Is my personal information safe?
A: We do not share customer information with any 3rd parties. The only information we use is your email address and shipping address to ship your order and contact you if necessary. Payment information is never stored on our website.
Q: What is your return policy?
A: Once the goods are sent from China, we do not accept returned goods, but when the goods have quality problems, we can refund the cost or compensation for damaged products.